Welcome to Florist Surrey, your trusted provider of online flower delivery throughout Surrey and the surrounding areas. By using our website and placing orders through our platform, you agree to comply with the following e-commerce terms and conditions. Please read them carefully before purchasing. These terms clearly outline the order process, payment details, cancellation policy, liability, and other important provisions regarding our flower delivery services.
These terms and conditions apply to all customers ordering flowers via our online shop, whether located in Surrey or in the surrounding areas we serve. By placing an order, you signify your acceptance of and agreement to these terms and conditions. If you do not agree, please refrain from using our online flower delivery services.
At Florist Surrey, we strive to make the flower ordering process as simple and efficient as possible to ensure a delightful gifting experience. Our online flower delivery in Surrey follows these steps:
While we make every effort to display products accurately and fulfil orders as requested, flowers are naturally subject to seasonal and market variations. In rare cases, we may substitute certain blooms or packaging to maintain quality and value. Any substitutions will be of equal or greater value and closely reflect the chosen item in style and colour. If a significant substitution is necessary, we aim to inform you before dispatch, although this may not always be possible when timely delivery is essential.
Payment in full must be received before your order is processed and dispatched. Our online flower delivery in Surrey accepts the following payment methods:
All payments are processed securely. You undertake that all payment details provided are correct, and that sufficient funds or credit are available to complete the transaction. All prices are listed in Pounds Sterling (GBP) and include VAT where applicable. We reserve the right to adjust prices at any time; however, once you have received an order confirmation, your price will not change.
Florist Surrey provides flower delivery across Surrey and its nearby areas as indicated on our website. Please ensure all recipient details are accurate and complete, including contact telephone numbers and correct postcodes. While we endeavour to deliver on the requested date, unforeseen circumstances (such as adverse weather conditions or delivery network disruptions) may occasionally affect delivery. In such cases, we will notify you as soon as possible and attempt to re-deliver at the earliest opportunity.
Please note the following:
We understand that plans can change and endeavour to assist with order amendments or cancellations wherever possible.
Except as provided under your statutory rights, refunds for late or failed deliveries will be offered only if we have failed to deliver due to our own error. Please note flowers are perishable items and non-returnable unless faulty or damaged on delivery.
Your satisfaction is important to us. In the unlikely event that you receive damaged or substandard flowers, or if your order does not match your selection, please let us know immediately on delivery day, including photos where possible. We will assess the issue and, if a fault is confirmed, arrange for a replacement or a refund to the original payment method. Due to the fresh and perishable nature of flowers, claims for quality issues must be raised within 48 hours of delivery. In line with UK regulations, flowers and similar perishable goods are not subject to the standard right to cancel or return under the Consumer Contracts Regulations.
As the customer, you are responsible for ensuring that order and recipient information is complete, accurate, and provided in a timely manner. It is also your responsibility to ensure that the recipient is available to accept delivery, especially for time-sensitive gifts such as flowers for birthdays, anniversaries, or other special occasions. Florist Surrey is not liable for non-delivery caused by incorrect information, recipient absence, or force majeure events beyond our control.
While we take great care in fulfilling every order and delivering high-quality products, our liability to you is strictly limited to the value of the order. We accept no liability for indirect or consequential loss, including emotional distress, arising from late, failed, or incorrect delivery except where required by law. In the event our service to you is unsatisfactory, we commit to working with you to address and, if appropriate, rectify the situation promptly. Our liability does not extend to issues arising due to inaccurate information supplied by you, or if delivery is made to a third party on your behalf and is received by them in good order.
All website content including images, logos, product descriptions, and design remains the intellectual property of Florist Surrey or its partners. Copying, altering, or reproducing content for commercial purposes without our express permission is prohibited.
Your personal information, including recipient details and messages, will be handled according to our privacy policy and in accordance with relevant UK data protection legislation. This information is used solely to process and deliver your order, communicate with you, and comply with our legal obligations.
We shall not be held liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of nature, adverse weather, strikes, labour disputes, acts of government, pandemic, or delivery network failures. In such cases, we will contact you promptly to arrange an alternative delivery date or offer a refund where delivery is no longer possible.
Florist Surrey reserves the right to amend these terms and conditions at any time to reflect operational changes, enhancements to our service, or legal requirements. Revised terms will be posted online with the date of last update. Please review the terms regularly to ensure you are aware of any changes before placing new orders. Continued use of the website or our flower delivery services constitutes your acceptance of the current terms and conditions.
These terms and your use of our online flower delivery service in Surrey and the surrounding areas are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any queries regarding these terms and conditions, your order, or our flower delivery service, please use the contact form provided on our website. Your feedback and satisfaction are important to us and help us maintain exceptional standards for all our customers in Surrey and beyond.
Thank you for choosing Florist Surrey for your flower delivery needs in Surrey and the surrounding areas. We look forward to delighting you with our floral designs and customer service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Surrey, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Surrey.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
