At Florist Surrey, we understand that every flower delivery marks a special occasion. As a trusted local Surrey florist serving both households and businesses, we take pride in providing only the freshest flowers in the region. Our team ensures bouquets and arrangements are crafted with care and delivered promptly, so you and your loved ones always receive blooms at their peak beauty.
We pack every order securely, but in rare cases, flowers may sustain damage during transit. If your order arrives damaged or in less than perfect condition, please contact us as soon as possible—ideally within 24 hours of receipt. Retain the bouquet and its packaging, and take clear photographs to help us assess the situation. Your satisfaction is our priority; we'll address your issue promptly and courteously.
We guarantee the freshness of our flowers for a minimum of 5 days from delivery, provided they are cared for correctly. Detailed care instructions are provided with every order to help you enjoy your blooms for as long as possible. If your flowers lose their freshness prematurely within this window, please let us know so we can resolve the issue to your satisfaction.
If your flowers are damaged on arrival or do not meet our freshness promise within the first 5 days, we offer two simple options depending on your preference:
Our customer team will discuss the best solution with you after reviewing your case. In most circumstances, either a replacement or refund will be processed within a few working days.
Your experience matters to us. If you have any complaints regarding our products or service, please reach out using the contact form on our website or visit our shop in Surrey during opening hours. Provide as much detail as possible about the issue and your order, so we can investigate and respond fully. All complaints are handled confidentially and professionally—our goal is to resolve concerns quickly and uphold the high standards you expect from a leading Surrey florist.
Florist Surrey is proud to be a trusted name in our community, serving nearby residents and businesses with care and commitment. Our returns, refunds, and complaints procedures are designed to give you total peace of mind when ordering fresh flowers in Surrey. We’re always here to help you celebrate every occasion with beautiful, reliably fresh blooms.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
